Founded in 2019 in the heart of Tabuk, Startech IT Saudi Arabia has steadily evolved into a key player in the Kingdom’s growing digital services sector. We specialize in IT support, telecommunications solutions, and round-the-clock call center operations tailored for local and international businesses. Discover our journey from a small team to a trusted partner for organizations seeking reliable technical and customer engagement services across Saudi Arabia and beyond.
Startech IT Saudi Arabia began its operations in 2019 as a local startup in Tabuk, built on a vision of delivering high-quality IT support and customer service solutions. From our early days as a four-person team, we’ve grown into a full-service provider of call center support, technical helpdesk solutions, and telecommunications services. We empower companies by taking on their customer communications, technical queries, and support systems, so they can focus on core operations. As we grow, we also create valuable career opportunities for Saudi professionals in the ever-evolving digital economy.
From our headquarters in Tabuk, our Saudi-based teams offer bilingual support in both Arabic and English, making us uniquely equipped to serve regional businesses and international clients who require culturally aware, customer-focused services. Our skilled staff bring experience in technical support, telecom service handling, and customer engagement, making us a dependable extension of your business.
At Startech IT Saudi Arabia, we go far beyond standard outsourcing. We implement a structured, people-driven approach to ensure consistency, performance, and client satisfaction. Each client engagement is backed by a complete support framework, including dedicated account supervisors, quality assurance specialists, and service managers. This allows us to seamlessly manage and continuously refine technical and customer support operations — whether for a national enterprise or a growing startup.
At Startech IT, we go beyond outsourcing. Our comprehensive team, including a quality team, supervisor, and service managers, oversees the transition of your workload and continuously reviews performance on your behalf. Our system involves:
In 2020, a major telecom company approached our Tabuk team seeking support with client onboarding and service troubleshooting. Initially planned as a short-term project, our team quickly proved its value through responsive customer care and fast resolution times, outperforming automated systems and improving client retention. Our success led to a long-term contract with ongoing service expansion.
In 2021, a healthcare provider operating in the GCC enlisted our Tabuk-based center to handle all inbound and outbound patient communications. Our team scheduled medical visits, followed up on patient feedback, and managed sensitive information in compliance with privacy regulations. With a dedicated healthcare-trained team, we helped the client improve operational efficiency and patient satisfaction across their regional network.
In mid-2023, Startech IT teamed up with a fast-growing Saudi real estate company to launch a specialized tenant services helpline. Initially staffed by just two agents, the helpline now provides full support for bookings, maintenance requests, and resident satisfaction calls. Recently, a Tabuk-based team member was promoted to team leader, highlighting our focus on internal growth and the strong trust our client places in our services.
Startech IT is led by a group of talented and dedicated leaders, each an expert in their respective fields with years of experience in successfully managing teams.
This company was founded in Tabuk out of a strong belief in the talent, discipline, and professionalism of the Saudi workforce. Our leadership team is composed of industry professionals with years of experience in running IT operations, call centers, and technical service teams. We’re passionate about helping clients scale while also investing in the future of the Kingdom’s tech sector.
Chief Innovation Officer.
Chief Operations and Finance Officer
Chief Commercial and People Officer
Head of Call Center Operations
Since our founding in 2019, we have reached several important milestones that reflect both our technical expertise and our strong client partnerships. These achievements are not only a source of pride but also a sign of our ongoing growth and leadership in Saudi Arabia’s IT and telecom service industry.
We are a community fueled by positivity and innovation, empowering people to thrive and drive meaningful change.